How will my order be delivered?
Our Shipping System: LashBase are proud to have contracted some of the best International Couriers – DPD, FedEx, DHL, UPS and Royal Mail.
We have a Premium Next Day delivery service operated by FedEx. If you order by 3pm, Monday to Thursday, you will receive your order the next day, orders on a Friday will be delivered to you on Monday. Delivery costs are £4.99 or FREE if your order is over £50 + VAT (£60). We also provide the option for guaranteed delivery before either 10:30 or 12:00 depending on your choice and also the option for Saturday or Sunday delivery. You can also leave special delivery instructions like “leave with next door”. Please note, it is your responsibility should your request result in a failed or lost delivery. If you are unable to receive your delivery after an unsuccessful 2nd attempt, the order will be forwarded to a pickup shop (local to you) where it is held for 7 days. If it is failed to be collected, it will be returned to us at a cost which will then be deducted from any refunds. If you wish to have the order resent, shipping fees will apply.
From your Order Basket, you will get a choice of delivery service with an accurate price. For urgent Saturday deliveries, there is an option at checkout to use a Royal Mail Special delivery. All orders placed before 3:00pm Monday to Friday will be packed and dispatched same day. We do not dispatch on Saturdays, Sunday or Bank Holidays.
European Deliveries by DPD and World Wide shipping will be handled by DHL, UPS or FedEx with international orders needing to be placed by 12:00 GMT for same-day dispatch. Prices and delivery times are very dependent on location, weight and size of goods ordered. Our “Basket” has a shipping calculator built-in and will give accurate shipping costs for most orders. If the location, weight or size is not programmed into our system you will not be shown shipping options and you must email for a price.
Please note: For European orders, there may be a “remote area surcharge” for customers living in remote locations. This cost is set by the courier and may require LashBase to contact you for further payment before the order is dispatched.
We are required by law to charge VAT on all shipping rates including Royal Mail.
Deliveries are made anytime between 8am and 8pm. If you need your order by a certain time, please contact firstname.lastname@example.org or call 02392251425 and we will organise this for you.
Opening Times: Internet – 24 hours a day seven days a week 52 weeks a year Office and warehouse – Monday to Friday 9:00 to 5:00 The office is closed on Saturday & Sunday, phones will not be answered and no dispatches made.
Please ensure that someone will be available at the delivery address specified to sign for the order during the day, as most orders have to be signed for. If your order does not arrive within 3 days after the expected time of delivery please contact LashBase for information.
Customs, taxes and other fees.
International orders may be subject to Custom, Taxes and other fees. These charges are not the responsibility of LashBase. The customer will be liable to pay in full. It is the customer’s responsibility to check the potential charges and organise payment for any Custom, Taxes, and other fees incurred prior to receiving the goods.
Most shipments to AFRICA must be paid by Bank Transfer. Please contact LashBase
We are unable to ship to PO Box addresses